24/7AI agents for your phone line and WhatsApp

Conversational
agents for every
customer call

AI agents that answer your phone and WhatsApp around the clock, book appointments into your calendar and qualify every lead for your team.

Start freeBook a demo

Can I see the two-bedroom in Marina this Saturday?

Sure! Saturday at 11:00 is free. I've booked your viewing and saved your details for our advisor.

Added to your calendarViewing request Sat 11:00, booked
Message…

Works with the tools you already use

WhatsAppTwiliocal.comZapiermaken8nTELNYXVonageinfobipMCP

One agent for every customer conversation, answering calls 24/7, booking visits and following up on every lead

Receptionist agent

Answers every inbound call, handles common questions and routes the rest to the right person on your team.

Booking agent

Checks your calendar, offers the open slots and books the one that fits while the customer is still on the line.

Follow-up agent

Calls leads back with one click, works through batch call lists and follows up on WhatsApp with the history loaded.

“Every missed call is a customer who called someone else. Plonom makes sure your business answers each one, on the first ring, in the customer's language, at any hour.”

The Plonom team, on why we built it

The agent lifecycle

  1. Write instructions in plain language, pick a voice and add your knowledge base. There is no code to maintain.

  2. Call your agent from the browser or chat with it, and hear exactly how it handles your customers before anything goes live.

  3. Connect your phone number over SIP or your WhatsApp Business number. Every conversation lands in one contact list.

  4. Review recordings, transcripts and summaries, track bookings and sentiment, and refine the instructions. Every publish is saved as a version.

Create agent
Instructions

You are the front desk for Marina Homes. Greet callers warmly, answer from the knowledge base and offer a viewing when a listing fits.

VoiceWarm · English (US)
Knowledge42 listings · 3 files
Test call · 00:42

CallerIs the Marina two-bedroom still available?

AgentYes, two units left. Saturday at 11:00?

CalendarSat 11:00 · available
Connections
Phone · +971 4 ··· 0142
WhatsApp Business
Cal.com calendar
Zapier
Last 7 days · example
84%Positive sentiment
38Viewings booked

Real estate teams answer every listing call and book viewings straight into the calendar.

Clinics fill the schedule after hours without adding front-desk staff.

Rental companies answer availability and price questions on WhatsApp in seconds, day and night.

Learn more

The complete platform for customer-facing agents. Build, deploy and optimize across every channel, in one place.

Instructions written in plain language, with tools for your calendar, contacts and CRM built in.

  1. Greet the caller and say the office is closed.
  2. Answer common questions from the knowledge base.
  3. Ask what the caller needs and a good time to talk.
  4. Use save_contact to add them to contacts.
  5. Tell them the team will call back in the morning.
  6. Transfer urgent calls to the number on duty.
  1. Ask which property and the preferred day.
  2. Use check_availability to find open slots.
  3. Offer two times that suit the customer.
  4. Confirm the name and phone number.
  5. Use book_appointment to reserve the slot.
  6. Read the booked time back to the customer.
  1. Ask what the customer is looking for.
  2. Confirm budget and timeline.
  3. Use save_contact to add them to contacts.
  4. Score intent from the answers.
  5. Use send_to_zapier to update your CRM.
  6. Offer a viewing or a call back.

Bookings go straight into your calendar while the customer is still on the line.

Booked during a call · Cal.com

Thu
Fri
Sat11:00
Sun
Marina Gate viewingSat 11:00
Booked by agent
Saved to contacts

Contacts from every call and chat, scored by intent and ready for your team.

Contacts
StageContactConversation
NewSara AhmedViewing request Is the Marina two-bedroom still available this week
HotOmar KhalidBudget 2M Ready to buy this month, wants Downtown options
QualifiedLena FischerPayment plan Do you offer a post-handover plan on this unit
BookedMark DavisViewing Saturday at ten works for me, thank you
With teamAisha NoorDiscount Can you do a better price if I pay in cash

Takeover keeps you in charge. Step into any WhatsApp conversation and the agent waits.

Can you do a better price if I pay in cash?

You took over · the agent is paused for this chat

Hi Aisha, this is Sara from the sales team. Let me check with the owner and come back to you today.

Sara · your team

Analytics on sentiment, outcomes and bookings.

Viewings booked128

Integrations with calendars, CRMs and more.

cal.comZapiermaken8nMCPTwiliocal.comZapiermaken8nMCPTwilio
TELNYXVonageinfobipWhatsAppWebhooksSIPTELNYXVonageinfobipWhatsAppWebhooksSIP

Voices to test in every language before you go live.

  • WarmEnglish (US)
  • CalmEnglish (UK)
  • BrightArabic
  • FriendlyTurkish
  • ClearRussian
  • SteadySpanish

Your customers call at every hour. Plonom answers each call on the first ring, books the appointment, qualifies the lead and saves the contact, so your team can focus on the conversations that need a person.

How Plonom works, for every team that lives on the phone

M
Marina HomesPlonom agent · online
Live
Plonom agent · inbound call00:42

“Saturday at eleven works. I have booked the viewing for you in our calendar.”

End call

Hi! Do you have any two-bedroom units in Marina?

Yes, two units are available from AED 1.6M. Would you like photos or a viewing?

Photos first, please.

3 photosMarina Gate · 2 bedroomSent
Batch · New leads, 10:00–18:00

Sara AhmedBooked

Omar KhalidCall back 18:00

Lena FischerInterested

Mark DavisNo answer

Aisha NoorCalling…

Yusuf KayaQueued

Build once, answer on the phone and WhatsApp

  • A natural voice answers your phone number around the clock, in 60+ languages and dialects, and transfers the call to a person when your conditions are met.

  • Connect your WhatsApp Business number. The agent replies in seconds, shares photos of your listings and keeps the whole thread with the contact.

  • Upload a list, choose a time window and let the agent call through it. Every outcome is saved to the contact.

Create agent

Built for teams that live on the phone, resolving every conversation

How a real-estate team can answer every listing call, day and night

24/7Listing calls answered
60+Languages and dialects
Read the guide
Real estate
Conversations · example

Inbound callViewing booked02:14

WhatsAppPhotos sentnow

Inbound callQualified01:08

How a clinic can take bookings after hours without adding front-desk staff

2Channels, phone and WhatsApp
1Shared contact list
Read the guide
Clinics
Conversations · example

Inbound callAppointment booked01:52

Inbound callAnswered00:47

WhatsAppReminder sentnow

How a rental company can answer availability questions on WhatsApp

SecondsTo reply on WhatsApp
EveryChat saved to contacts
Read the guide
Rentals
Conversations · example

WhatsAppPrice sharednow

WhatsAppHot2m

Inbound callSent to team01:21

How a hotel or resort can answer guests in their own language

60+Languages and dialects
24/7Front desk coverage
Read the guide
Hospitality
Conversations · example

Inbound callArabic02:40

WhatsAppBooking requestnow

Inbound callAnswered01:15

Always on

Plonom is built to answer every customer, on the phone and on WhatsApp, for the teams that cannot afford to miss one.

Security built in

We follow security best practices and encrypt every connection to keep your customers' conversations safe.

Learn more
TLS

Encrypted in transit

HTTPS everywhere. Keys stay on the server and never reach the browser.

HMAC

Signed webhooks

Every incoming webhook is signed and verified before it is processed.

PII

PII redaction

Personal data can be removed from transcripts and recordings automatically.

Daily backups

Your workspace is backed up every day, and you can download a backup at any time.

Two-step sign-in and roles

Protect every account with an authenticator app and give each teammate the right role.

Audit log

Every change to agents, numbers and settings is recorded with who made it and when.

Built for your industry

Is the villa still available for a viewing this week?

Yes, Thursday at 4 pm or Saturday at 11 am are open. Shall I book one for you?

AI agent
Real estate Real estate

Can I get a cleaning appointment before Friday?

Thursday at 17:30 is free with Dr. Lina. Shall I book it for you?

AI agent
Clinics Clinics

Is the G63 free this weekend?

Yes, Saturday and Sunday are open at AED 2,800 a day. Shall I pass your request to the team?

AI agent
Rentals Rentals

Do you have a sea-view room for two nights in May?

Yes, from May 12. Shall I take your details so the team can confirm it?

AI agent
Hospitality Hospitality

Simple pricing. A fixed plan with voice minutes included every month, and pay as you go only beyond them.

Starter

$149/monthBilled monthly

One agent live on your phone line and WhatsApp.

  • 400 voice minutes included every month
  • 1,000 AI replies included every month
  • Then $0.35/min from your balance, top up from $15
  • 1 agent
  • 2 team members
  • 1 phone number
  • 1 knowledge base
  • 1 outbound call at a time
  • 10 scenario tests a month
Choose Starter

GrowthMost popular

$349/monthBilled monthly

For teams that run on calls and WhatsApp: batch calls, ad leads and follow-up playbooks.

  • 1,000 voice minutes included every month
  • 5,000 AI replies included every month
  • Then $0.30/min from your balance, top up from $15
  • 5 agents
  • 10 team members
  • 3 phone numbers
  • 5 knowledge bases
  • 3 parallel outbound calls
  • Batch calls
  • Ad leads from WhatsApp and Meta
  • Results sent back to Meta ads
  • All follow-up playbooks, editable
  • 50 scenario tests a month
Choose Growth

Scale

$799/monthBilled monthly

More agents, numbers and parallel calls for several branches or brands.

  • 2,500 voice minutes included every month
  • 15,000 AI replies included every month
  • Then $0.25/min from your balance, top up from $15
  • 15 agents
  • 25 team members
  • 10 phone numbers
  • 15 knowledge bases
  • 5 parallel outbound calls
  • Batch calls
  • Ad leads from WhatsApp and Meta
  • Results sent back to Meta ads
  • All follow-up playbooks, editable
  • 150 scenario tests a month
Choose Scale

Enterprise

Custom

From 10,000 minutes a month: volume pricing, done-for-you setup, monthly invoicing and a dedicated contact.

  • Volume pricing from 10,000 minutes a month
  • Usage invoiced monthly
  • Done-for-you setup: $299 one-time, non-refundable
  • Unlimited agents
  • Unlimited team members
  • Unlimited phone numbers
  • Unlimited knowledge bases
  • Unlimited parallel outbound calls
  • Batch calls
  • Ad leads from WhatsApp and Meta
  • Results sent back to Meta ads
  • All follow-up playbooks, editable
  • Unlimited scenario tests
  • Your voice and WhatsApp agents written and tuned for your business
  • Your knowledge base filled from your website, price lists and documents
  • Your phone number and WhatsApp Business connected
  • Calendar booking and your CRM or sheet connected
  • Test calls before going live and a walkthrough for your team
Talk to sales

Try it free. Build your agent and hear it in the browser, no card needed. Choose a plan when you are ready to go live on your phone line and WhatsApp.

Try free

Beyond your plan

Top up your balance by card from $15. Included minutes and AI replies are used first each month and do not carry over; premium minutes and replies with larger AI models use your allowance at their higher rates. Credit you top up does not expire.

Voice minute$0.25–$0.35Beyond the included minutes, billed per second; lower on bigger plans
Premium minute+$0.20On top of the minute rate, for premium voices or larger AI models
AI reply$0.05Beyond the included replies, each answer on WhatsApp or chat; more with larger AI models

Frequently asked questions

Can I try it before paying?

Yes. Create an account without a card, build your agent and hear it in the browser by voice or chat with $6 of test credit. To go live on your phone number or WhatsApp, choose a plan.

How does billing work?

You pay a fixed plan for your workspace, monthly or yearly with 2 months free: Starter $149 a month with 400 voice minutes and 1,000 AI replies included, Growth $349 a month with 1,000 minutes and 5,000 replies, Scale $799 a month with 2,500 minutes and 15,000 replies. Beyond what is included you top up a balance by card from $15: calls are billed per second at $0.35, $0.30 or $0.25 a minute depending on the plan (premium voices and larger models cost $0.20 more) and each extra AI reply costs $0.05. Your phone number and knowledge base cost nothing extra. Included usage does not carry over. You see every charge in Settings > Billing. Above 10,000 minutes a month, Enterprise has volume pricing.

Can you set everything up for us?

Yes, with the Enterprise plan. We write and tune your voice and WhatsApp agents, fill the knowledge base from your website and documents, connect your phone number, WhatsApp, calendar and CRM, and run test calls with your team before going live. The setup is a one-time $299 fee and is not refundable. Talk to sales to start.

What is Plonom?

A platform for building voice and message AI agents. You write the instructions, choose a voice and connect a number or WhatsApp, and the agent handles conversations around the clock.

How long does it take to launch an agent?

Minutes for a first version: create an agent, test it in the browser by voice or chat, then publish it to a number.

Can I use my own phone number?

Yes. Connect a number from Twilio, Telnyx, Vonage or your operator over SIP, and choose which agent answers it.

How do agents connect to WhatsApp?

Connect your WhatsApp Business number in the dashboard. The agent replies in seconds and every conversation is saved to your contacts.

How do you prevent made-up answers?

Agents answer from your knowledge base and instructions, with guardrails you control. Calls that need a look are flagged in analytics.

Can a person take over?

Yes. Your team can take over any WhatsApp conversation from the dashboard, and voice agents transfer the call to a person when the conditions you set are met.

Which languages are supported?

60+ languages and dialects. A multilingual mode lets one agent switch between English, Arabic, Turkish and Russian during a call.

What can agents connect to?

Cal.com for bookings, Zapier, Make and n8n for your CRM and sheets, and any MCP server for your own tools.

See it on your own calls. We will set up a live agent for your business.

Leave your details and we will be in touch within one business day.

The best customer conversations run on Plonom

Build an AI agent that answers your phone and WhatsApp at any hour, books appointments and keeps every contact in one place.

Create agentBook a demo